FAQs and Support

Find answers to the most common questions about Mirroring360.

System Requirements

What are the system requirements to run Mirroring360?
  • PC computers running Windows Vista, 7, 8, 8.1, or 10
    • iTunes or Bonjour Print Services for Windows*
  • Mac computers running OS X Mavericks (10.9), OS X Yosemite (10.10), OS X El Capitan (10.11), macOS Sierra (10.12),or macOS High Sierra (10.13)
  • Internet connection for activation. WiFi or Ad-hoc for running mirroring
  • Get the latest Mirroring360 app here
  • If you are using Mac OS X 10.7-10.8, get the older version Mac app here (no longer being maintained)

* Required for iPad, iPhone or iPod touch screen mirroring and not using Mirroring Assist with Mirroring360 v1.3.0.14 or earlier

Which iOS devices are supported? Does it support Mirroring mode?
  • Yes. iOS Mirroring is supported by Mirroring360. Make sure that you own a mirroring capable device such as:
    • iPad 2 or newer
    • iPad mini or newer
    • iPhone (4s or newer)
    • iPod touch (5th generation or newer)
Which Android devices are supported?
  • Mirroring360 Sender is only available for Android Lollipop (Android 5) or later devices.

Note: Currently audio streaming is not supported, however we are exploring ways to support this.

What ports are required to be allowed/trusted to run Mirroring360?

Two protocols are actively used in Mirroring360, AirPlay and WebRTC. If you are under a restricted networking environment, please consult your networking department to have the below allowed/trusted for access.

For AirPlay* protocol:

  • TCP 6000-7000, 7100, 47000, 47010
  • UDP 5353, 6000-7000, 7011

For WebRTC+ protocol:

  • m360.api.splashtop.com:443
  • turn.relay.splashtop.com:443
  • wbs.relay.splashtop.com:443
  • UDP ports: 5000-65534

* for iPad, iPhones and platforms with installs of Mirroring360 Sender to Apple TV.
+ when using Mirroring360 Sender for Chrome.

Which Mac computers are supported?

The following Mac models support AirPlay™ Mirroring when using OS X Yosemite (10.10) or later:

  • iMac (Mid 2011 or newer)
  • Mac mini (Mid 2011 or newer)
  • MacBook Air (Mid 2011 or newer)
  • MacBook Pro (Early 2011 or newer)
  • Mac Pro (Late 2013 or newer)

Earlier Mac models can be supported as well with the aid of Mirroring360 Sender for Chrome.

How do I start mirroring on iOS?

On devices running iOS 7 or later:

  1. Connect your iOS device and your computer running Mirroring360 to the same wireless network.
  2. Open the Control Center by swiping up from the bottom of the device screen or down from the top right corner of the screen (varies by device and iOS version). Tap the “Screen Mirroring” or “AirPlay” button..
  3. Tap the name of the computer that you wish to AirPlay to, and toggle the “Mirroring” switch to On (you may need to scroll the AirPlay list up a bit in order to see the “Mirroring” switch). You can find the name (or the renamed name) of your computer on the Mirroring360 application on your computer, under the “General” tab.

Troubleshooting

How do I do a screen recording?

For Windows platform:

  1. Make sure your Mirroring360 is 1.5.0.0 or newer
  2. Mirror your device to your computer
  3. On the mirrored window on your computer, mouse right-click, select ‘Start Recording’
  4. Stop it by mouse right-click on the mirrored window and select ‘Stop Recording’

The recorded video file will be stored in the default path “C:\Users\{Windows_account_name}\Videos” (or you optionally set it to a preferred location from Settings > Advanced). The file name has the convention {device_name}_{timestamp}.mp4

For Mac platform:

We recommend the built-in QuickTime Player (version 10 or later) that comes with OS X, below are the steps (adaptedfrom https://support.apple.com/en-us/HT201066#screen):

  1. Choose File > New Screen Recording
  2. To start recording, click the Record button, then click anywhere on the screen to begin recording the entire screen. Or drag to select an area to record, then click the Start Recording button within that area
  3. To stop recording, click the Stop button in the menu bar, or press Command-Control-Esc (Escape)

Note: To change the recording settings, click the arrow next to the Record button.

How does it work? How do I set it up?

Please take a look at our ‘How it works’ tutorial on https://www.mirroring360.com/how-it-works.

How do I activate my purchased license key to the product?

Once you’ve purchased a license key, you need to apply it to your Mirroring360 receiver application to ensure uninterrupted use of the product. Please follow the below steps to activate the product with the license key you purchased.

  1. You can access your license key from https://m360.splashtop.com and login with your account credentials
  2. Launch Mirroring360 application and go to Settings > About tab
  3. Click the ‘License…’ button, when prompted to enter the license, copy and paste the new license key and click ‘Activate’ to complete your product activation
How many devices can I mirror simultaneously?

You can mirror up to (and including) 4 devices simultaneously.